Terms and Conditions

Primrose & Gloria cakes are hand-made. Therefore, there may be slight natural variations in appearance.

We reserve the right to replace unavailable components with those of equal or better quality.

At the time of collection or delivery you will be asked to check the appearance of the cake. Please take the time to inspect the order and contact us if there are any defects.

Primrose & Gloria  will make every effort to create the cake you want and deliver it in perfect condition.

In the unlikely event that this does not occur, Primrose & Gloria  will take reasonable steps to rectify the situation and ensure you have a cake you are happy with.

However, Primrose & Gloria does not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery.

This does not affect your statutory rights.

We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date.

Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total.

In the event of cancellations within 72hrs of collection or delivery, Primrose & Gloria  reserves the right to retain the total value of the order to cover costs.

Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, Primrose & Gloria reserves the right to retain the total value of the order to cover costs.

Orders placed for next day delivery cannot be amended, altered or cancelled once placed.

Once your order has been fulfilled, no amendments or cancellations can be made.

Order cut off time for next day delivery will be clearly shown during the checkout process.

Orders and payments not completed by the cut off time for next day delivery will be delivered the following day.